Refund a sale
In Point of Sale, find the sale in the location’s recent sales and refund it:- Amount — up to what is left to refund on the sale.
- Refund to
- Original payment — a card payment is refunded back to the card it was paid with.
- Cash — you hand the customer cash, and it is recorded as cash taken out of the location’s drawer, so the drawer’s expected cash stays right.
- Items (optional) — which items are coming back.
- Restock — put the returned items back into stock at the location’s inventory location.
- Reason (optional) — kept with the refund.
What happens
- The refund is recorded on the sale and on its order in Orders, and the order’s payment status becomes Refunded or Partially refunded — the same way an online refund updates an order.
- A card refund is returned to the customer’s card; when it appears on their statement depends on their bank.
- A cash refund appears in the drawer’s summary when you close it — see Cash drawer.