When an order paid with PayPal gets a tracking number, PlatformDTC sends that tracking number and
its carrier to PayPal for you, usually within about 10 minutes. There is nothing to copy into PayPal
by hand.The setting lives at Settings → Automation → Send
tracking to PayPal. It is on by default for every store with PayPal connected, and you can
switch it off in the same place.
PayPal uses the tracking on a transaction in two ways:
To release payment holds sooner.
As proof of shipment for “item not received” claims under PayPal Seller Protection.
How holds and Seller Protection apply to your account is decided by PayPal under its own terms.
This automation sends PayPal your tracking; it does not change those terms.
Our shipment tracking identifies the destination carrier (for example USPS, Royal Mail or Canada Post)
Your tracking, plus that destination carrier and its own tracking number, so PayPal can verify delivery
Otherwise, the carrier name you entered matches one of PayPal’s supported carriers (for example YunExpress, 4PX, Yanwen or China Post)
Your tracking number, sent as that PayPal carrier
Otherwise
Your tracking number, with the carrier name exactly as you entered it
Enter the carrier name accurately when you fulfil an order. A name that matches one of PayPal’s
supported carriers is sent as that carrier rather than as the text you typed.
PayPal does not send the buyer an extra email. The buyer receives your store’s own shipping
email. They may also see the tracking in their PayPal account or the PayPal app.
Open View activity on the automation to see every tracking number that was sent, is
waiting, was skipped, or failed — each with the reason.Retry failed re-sends the tracking numbers that failed.
