Buy a carrier label without leaving the order: compare rates, click Buy, print a 4×6 PDF. The label’s tracking number fulfils the order exactly as if you had typed it in, so your customer gets the shipping confirmation email and the parcel appears on your branded tracking page.

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Set up once

Open Settings → Shipping labels. Labels are charged to the card in Settings → Billing — the same card as your plan.

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Buy a label

  1. Open the order, then Shipping labels → Buy shipping label (or, on Orders → Fulfill, the row menu’s Buy shipping label).
  2. Pick a package. Total weight starts from your products’ weights plus the empty package; weigh the packed box and correct it.
  3. Get rates, choose a service, then Buy label · $X.XX. Nothing is charged before this click.
  4. Print label opens the 4×6 PDF. Print it on a thermal printer, or on letter paper and trim.
The order is marked fulfilled with the label’s tracking. If the order was already fulfilled, the new label replaces the tracking number, and you choose whether to email the customer. An order can have one active label at a time. To relabel, void the current one first.

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International orders

When the destination country differs from your ship-from country, a customs declaration is required. It is pre-filled from the order: one line per product with quantity, weight and value (line totals in USD). Add the HS code for faster clearance. Orders paid in another currency start with empty values — enter the USD value yourself; we never convert by estimate.

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Void a label

Void on an unused label asks the carrier to refund it. UPS and FedEx usually confirm at once; USPS can take up to 15 days and only accepts labels that were never scanned (within 30 days). Your card is refunded automatically when the carrier confirms. A scanned label is shown as Void rejected and is not refunded. Voiding does not change the order’s tracking number.

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For agents

Merchant agents use dtc_shipping_label_order, dtc_shipping_label_rates, dtc_buy_shipping_label and dtc_void_shipping_label (see Connect your own agent). Buying spends money: the agent must send approval_context {"merchant_confirmed": true} after you confirm the carrier, service and price, and connections that require approval are refused — buy those in the dashboard.